Mechanical manufacturing
Make-to-order manufacturer, Veneto, Italy
Context
65 employees, three contracts chronically late, net margin down from 18% to 7% in 18 months. Management paralysed between client escalations and running the production floor.
Intervention
Reorganisation of the PMO, a hybrid methodology for managing parallel contracts, monitoring dashboards, KPIs verified and shared with management every Monday morning, structured coaching for contract and department heads.
Result
+11 percentage points of operating margin in six months, 92% of contracts delivered on time in the second half, and a relationship of trust rebuilt with the two most strategic clients.
